The Department for Employment and Learning (DEL) has been working with Northern Ireland Tourist Board (NITB) and People 1st in offering WorldHost Customer Service training. DEL have set aside a pot of funding and are now offering the training programme for £20 per person for those involved in hospitality, the normal price is £210.
WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. Since then, over one million customer-facing staff globally have been trained on WorldHost customer service programmes. The programme is delivered over 2 days – with each participant receiving a World Host and Edexcel Certificate in Customer Service.