Tuesday, 4 September 2012

DEL PROVIDING SUPPORT FOR WORLD HOST TRAINING

The Department for Employment and Learning (DEL) has been working with Northern Ireland Tourist Board (NITB) and People 1st in offering WorldHost Customer Service training.  DEL have set aside a pot of funding and are now offering the training programme for £20 per person for those involved in hospitality, the normal price is £210.

WorldHost was first developed in Canada to train 40,000 volunteers and front-line tourism staff for the Vancouver Winter Olympics in 2010. Since then, over one million customer-facing staff globally have been trained on WorldHost customer service programmes. The programme is delivered over 2 days – with each participant receiving a World Host and Edexcel Certificate in Customer Service. 


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